People with good interpersonal skills tend to work well in a team or group, and with other people more generally. They are able to communicate effectively with others, whether family, friends, colleagues, customers or clients.
Interpersonal skills include a wide variety of skills, though many are centred around communication, such as listening, questioning and understanding body language. They also include the skills and attributes associated with emotional intelligence, or being able to understand and manage your own and others’ emotions.
Gaining
Delivering
Building
Gaining more influence in the workplace, understanding other people’s styles
Delivering and receiving difficult messages, managing challenging people and situations
Making sense of the message you give and receive, selecting the right medium, building relationships and trust
Good interpersonal skills can improve many aspects of ones personal life, both a professional and social level, as they lead to better understanding and better relationships.
These are the skills people use to interact and communicate with individuals in the work environment.
Training Includes
- Interpersonal Relationships
- Dealing with Difficult People
- Conflict Resolution
- Personal Branding
Key Benefits
The ability to communicate within an organization depends heavily upon people’s interpersonal skills.
Participants will:
- Understand and adapt to others’ communication styles and behavior patterns
- Ask questions, listen and influence more effectively
- Network and build rapport and trust
- Manage challenging situations professionally
- Become a more effective communicator in a wide range of work-related scenarios and contexts